Privacy Policy

At SpinBit Casino, we are committed to protecting the privacy and personal information of every player who visits our platform. This Privacy Policy explains what data we collect, how we use it, how we store it, and what rights you have as a user. By accessing or using SpinBit Casino, you agree to the terms outlined in this policy.

We encourage you to read this document carefully and contact our support team if you have any questions.

1. Who We Are

SpinBit Casino is an online gaming platform operating under a valid gaming licence. For the purposes of this Privacy Policy, SpinBit Casino acts as the data controller responsible for the collection and processing of your personal information.

If you wish to reach us regarding any privacy-related matter, please contact our dedicated privacy team at [email protected].

2. What Information We Collect

When you register and use SpinBit Casino, we may collect the following categories of personal data:

Personal Identification Information. Full name, date of birth, gender, nationality, and copies of government-issued identification documents required for identity verification.
Contact Information. Email address, phone number, and residential address, including state and postcode.
Financial Information. Banking details, payment method information, transaction history, deposit and withdrawal records. Please note that we do not store full credit or debit card numbers on our servers.
Account & Activity Data. Username, password, gaming history, bonus usage, session durations, and preferences set within your account.
Technical & Device Data. IP address, browser type and version, device type, operating system, referring URLs, and cookies. This information is collected automatically when you visit our website or use our mobile platform.
Communications Data. Records of your correspondence with our support team, including live chat transcripts and emails.

3. How We Use Your Information

SpinBit Casino uses the personal data we collect for the following purposes:

To create and manage your player account
To verify your identity in compliance with Australian anti-money laundering (AML) and Know Your Customer (KYC) regulations
To process deposits, withdrawals, and other financial transactions
To provide customer support and respond to your inquiries
To send you promotional offers, bonuses, and updates – where you have opted in to receive such communications
To detect, investigate, and prevent fraudulent activity, money laundering, or any other illegal behaviour
To comply with our legal and regulatory obligations
To improve our platform, services, and user experience through analytics and performance monitoring

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity – processing required to fulfil our obligations to you as a registered player
Legal obligation – processing required to comply with applicable laws and regulations, including AML and KYC requirements
Legitimate interests – processing carried out to protect our business, prevent fraud, and improve our services
Consent – processing based on your explicit agreement, such as receiving marketing communications

5. How We Share Your Information

SpinBit Casino does not sell your personal data to third parties. However, we may share your information in the following circumstances:

Service Providers. We work with trusted third-party providers who assist us in operating our platform, processing payments, verifying identities, and delivering customer support. These providers are contractually bound to handle your data securely and only for the purposes we specify.
Regulatory & Legal Authorities. We may disclose your personal information to government agencies, law enforcement, or regulatory bodies when required by law or when we believe it is necessary to prevent fraud or protect the safety of our users.
Business Transfers. In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify affected users in advance of any such change.

6. Cookies & Tracking Technologies

SpinBit Casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies allow us to remember your preferences, keep you logged in, and analyse how our site is used.

We use the following types of cookies:

Essential cookies – required for the basic functionality of the website
Analytical cookies – used to understand how visitors interact with our platform
Marketing cookies – used to deliver relevant promotional content

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period of up to seven years following account closure, as required by Australian financial and anti-money laundering regulations. After this period, your data will be securely deleted or anonymised.

8. Data Security

SpinBit Casino uses industry-standard security measures to protect your personal information, including 256-bit SSL encryption, secure data storage, and strict internal access controls. Our systems are regularly tested and updated to maintain the highest level of protection.

While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorised access.

9. Your Rights

As a user of SpinBit Casino, you have the following rights regarding your personal data:

The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your personal data, subject to our legal obligations
The right to withdraw consent for marketing communications at any time
The right to lodge a complaint with the relevant data protection authority in your jurisdiction

To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites or services. SpinBit Casino is not responsible for the privacy practices of those sites and encourages you to review their respective privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the date at the top of this page and, where appropriate, notify you by email. We encourage you to review this policy periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please do not hesitate to get in touch:

Email: [email protected]
Live Chat: Available 24/7 on our website
Postal address: Available upon request

Last Updated: April 2026